Privacy Notice

Who we are

OurLens is provided by Corvidae Jones Limited, trading as OurLives and OurLens, registered in England and Wales (company number 15091738). We are the controller of the personal data described here.

Contact: info@ourlivesapp.com

What we process

• Images of the room you scan: about ten seconds of frames, captured at roughly one frame per second and reduced in size before sending.
• The hazard findings produced from those images: hazard name, risk level and recommendation.
• Your invitation code and its remaining scan allowance.
• The consent itself: the version of this notice you accepted and the server time you accepted it, recorded against your invitation code. It contains no name, email, IP address or device identifier.
• Technical information needed to run and secure the service, such as IP address, device or connection information, timestamps and error records.

We do not ask for your name, email address, postal address, telephone number, payment details or precise location, and you do not create an account.

Why we process it

• To analyse the images and produce hazard findings. The lawful basis is your consent.
• To administer invitation codes, scan allowances and licence usage, and to prevent abuse, control cost and diagnose faults. The lawful basis is our legitimate interests.

Images of a home can reveal health, disability, medication, religious items or other sensitive information. We rely on your explicit consent for that processing, including any health or disability information visible in the images. You give it before the camera opens. You can withdraw it at any time by contacting us or by not using the service; withdrawal stops future scans but does not delete findings already held on your device.

Do not include other people or personal documents in the frame. You cannot consent on their behalf.

Who receives it

Images are sent through an AI routing service to AI providers that analyse the images and convert the results into a structured list. Those AI providers are based in the United States. The service that runs OurLens is hosted in the European Union.

We do not sell your data, use it for advertising, or allow it to be used to train AI models.

Some processing takes place outside the UK. We are putting the required UK-approved transfer safeguards in place and will provide details on request.

How long we keep it

• Images are not stored by OurLens after processing. Temporary files on our server are removed automatically; we are reducing the maximum retention to 24 hours.
• AI providers keep inputs and outputs for up to 30 days by default. We will request zero-retention arrangements and update this notice when they are agreed.
• The ten most recent findings are kept on your device for up to 30 days. You can clear them at any time from the report screen.
• We are setting a 30-day limit for host and proxy logs, without request bodies.
• Invitation code records are kept for the life of the licence. They contain no images or findings.
• Consent records are kept for six years as evidence of what was agreed and when.

Your rights

You have the right to access, correct, delete, restrict or object to the processing of your personal data, and to withdraw consent. Because there is no account, we identify a scan by the invitation code and the approximate date you used it.

Email info@ourlivesapp.com. We respond within one month, extendable by two months for complex requests. You can also complain to the Information Commissioner's Office at ico.org.uk.

Age

OurLens is for people aged 18 or over.

Changes

We update this notice when the processing changes. The version and date at the top show the current version.